Guide

Dispute steps for UK energy bills

A practical step-by-step path to dispute an energy bill in the UK.

If your bill looks wrong, don’t start with anger — start with evidence. The supplier will respond to clear, documented checks much faster.

Step-by-step dispute path

Collect proof: meter photos (all registers), the bill PDF, and the exact billing dates.
Check the maths: usage (kWh) × unit rate + standing charge (p/day × days).
Request reading history: ask for opening/closing reads and whether they were actual or estimated.
Confirm tariff changes: if there are multiple rates, request the date/time of the change.
Raise a formal complaint: keep a written timeline and request a written resolution.

“Please provide reading history (opening/closing reads), whether reads were actual/estimated, and the tariff rates used for this billing period.”
“Please confirm any rate changes during the billing period and provide the calculation breakdown.”